BPO - Sales Operations Specialist (Hybrid Setup)

Essential Duties and Responsibilities: 

Sales Systems & Ticket Support 

• Serve as first-level support for sales and revenue systems, including Salesforce, SalesLoft, Gong, Magentrix, ZoomInfo, Mindtickle, DealHub, GeoPointe, Trellus, Chili Piper, Traction Complete, DocuSign, and related tools.  

• Manage intake, triage, and resolution of inbound sales operations tickets.  

• Resolve a majority of routine issues independently and escalate complex issues as needed.  

• Track ticket volume, backlog, and resolution timelines to support continuous improvement.  

CRM Data Hygiene & Auditing 

• Conduct routine (weekly and monthly) audits across CRM objects to ensure data accuracy and completeness. 

• Identify and correct data gaps that may impact reporting, pipeline visibility, or forecasting. 

• Maintain standardized fields, validation rules, and required data inputs in partnership with Sales Operations leadership. 

System Change & Process Support 

• Assist with testing and validation of system enhancements prior to rollout 

• Support documentation of system and process changes 

• Coordinate and distribute communications related to operational updates when needed 

Sales-to-Implementation Operational Support 

• Support clean handoffs between Sales and Implementation teams 

• Maintain templates, task lists, and early-stage customer setup processes as required 

• Partner cross-functionally to reduce operational friction and ensure continuity 

Licensing, Access & Reporting Support 

• Provision system access and licenses for new hires and role changes 

• Track license utilization, contracts, and vendor requests 

• Maintain operational dashboards and reports (no analytical ownership required) 

Sales Operations Program & Event Support 

• Coordinate logistics for sales operations programs and events, including Sales Kickoff (SKO) 

• Support scheduling, calendars, and recurring operational cadences 

Other responsibilities as needed or assigned. 

 Education, Qualifications, Skills, and Abilities: 

• Bachelor’s degree in a relevant field preferred. 

• 2+ years of experience in Sales Operations, Revenue Operations, or a related role

•   Hands-on experience supporting CRM platforms, preferably Salesforce. 

• Highly organized with strong attention to detail and excellent communication skills. 

•   Demonstrated ability to troubleshoot system issues and manage multiple requests. 

• Must be willing to embrace the APS culture, including respect, teamwork, and client focus.