Sales Specialist, Connected Technology Solutions (Dental)
Job Description
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Requistion ID: 83640 |
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Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.
Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.
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As Sales Specialist, Connected Technology Solutions (CTS ) (Equipment and CADCAM), this role is responsible for;
- managing and growing the entire Connected Technology Solutions (CTS) range of products in a specific territory including the coordination and submission of Government tenders, ensuring customer needs and financial objectives are met
- collaborating with other DS team members from marketing, technical service, customer service, IT and finance to achieve business outcomes as outlined in sales & marketing plans
- ensuring strategic direction is being executed.
1. Primary Objectives
- Manage and grow sales and market penetration of Dentsply Sirona CTS products within a specified territory
- Undertake market and competitive analysis to ensure pricing strategies position brands in the marketplace to optimize revenue and market share.
- Collaborate with other team members locally and globally to achieve business outcomes as outlined in the sales & marketing plan
- Be an expert for the customer on DS CTS products
- Responsible for ensuring strategic direction is being executed in specified territory
- Responsible for developing and maintaining relationships with external customers at all levels including but not limited to:
o Dental practitioners and staff in practices and clinics
o Practice Management and Operations Teams
o Procurement
o KOL’s
- Together with CTS team members, coordinate the submission of Government Tenders in specified territory
- Coordinate and conduct sales meetings and product training for customers
- Effectively and professionally present to groups of dental care professionals, including dental student and postgraduate education departments
- Develop and maintain strong relationships with key personnel including all relevant sales and market personnel
- Quote and negotiate prices, prepare contracts and record orders
- Develop tender proposals
- Project-manage the sourcing and delivery of products to the customer
- Provide after-sales support, such as applications and maintenance training
- Participate in product development, marketing and client education activities, as necessary
- Comply with all corporate governance requirements and regulatory requirements
- Maintain and update the CRM (customer database)
- Collaborate on marketing programs by monitoring and providing accurate tracking, reporting and follow up to ensure a consistent and professional marketing campaigns
- Be able to articulate business as well as clinical benefits of the products
- Professionally manage and process customer complaints in accordance with company procedures
- Undertake ongoing strategic market analysis to ensure responsiveness to changes, market trends and competitor activities
- Execute, in own territory, programs to build awareness, including but not limited to lunch & learn educational events; practice open days and both live and online events
- Measure and monitor the success of training and support activities
Knowledge
- Knowledge of the dental industry
- Ensure ongoing currency of functional and technical knowledge via self-directed learning and proactive involvement in training and personal research
- Ensure ongoing currency of systems and procedures via self-directed learning and proactive involvement in training as required
Teamwork
- Work as a team, provide back up and support and share responsibility for completion of tasks as required
Health and Safety
- Adhere to all health and safety procedures and policies to ensure a safe working environment
- Proactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practices
- Wear all personal protective equipment as required
- Maintain awareness and understanding of internal safety procedures and adhere to these at all times
- Proactively report and manage safety issues and promote health, safety and wellbeing
2. Position Dimensions
Number of positions reporting to this position is varied dependent on size and complexity of the region
- Number of direct reports; Nil
- Number of matrix reports; Nil
3. Decision Making Authority
- Reviewing policies and procedures and making recommendations as required
- Approval as per Finance authority matrix
4. Relationships
- All Dentsply Sirona team members
- Customers
- KOL’s
Your Profile:
5. Experience and Qualifications
- Relevant degree in science or business related discipline
- Demonstrated experience in a similar position
- Formal sales training
- Commercial experience in healthcare is essential / dental background preferred
- Experience selling technical capital equipment
- Consultative approach
- Excellent communication skills and business acumen, result driven with proven ability to build strong and commercially beneficial relationships with key customers
- Able to interpret complex business information and analytics
- Excellent communication and presentation skills through digital channels as well as personal meetings
6. Skills
- Demonstrated strong business acumen
- Maturity of judgement and discretion
- Excellent attention to detail
- Capacity to operate independently
- Excellent written and verbal communication skills
- Advanced level computer skills with proficiency in MS Office Suite, Excel, Word, Powerpoint
- Strong interpersonal skills with a demonstrable ability to work within a changing environment
- Willingness to contribute to and support team goals
- Excellent organisational and time management skills
- Ability to priorities conflicting workloads and multitask
- High levels of personal drive and motivation
- Leads by example and acts as a role model to the broader team, consistently demonstrating Company Values and standards and striving for continuous personal and professional development
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Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law. Eligibility: All successful applicants must be eligible to work in the country the position is based. Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected]. Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms. Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.
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