Senior Account Manager - MICE (Maternity Cover up to 1 year)

As Senior Account Manager – MICE (Meetings Incentives Conferences Events) Sales UK, you will be responsible for proactively driving MICE and group business to our highly exclusive portfolio of LHW hotels globally. You will be responsible for cultivating and strengthening existing relationships with all types of clients within the MICE market in UK and also developing new and prospective contacts and business opportunities. This position requires exceptional organizational and negotiation skills to effectively manage these highly valuable client relationship and foster new clients for our hotels worldwide.

As part of a dynamic and global team, you will also act as a mentor and support to junior team members across the region and be an integral part of the development and success of this segment.

This is a full-time position, located in London, UK covering maternity leave for up to 1 year. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our London office 2 days a week (Mondays and Thursdays).

Key Responsibilities (to include but not limited to):

SALES & REVENUE GENERATION 

• Provide personalized strategic account management to LHW best customers (Strategic, managed and business development accounts) within the MICE & GROUPS segment
• Research and develop new clients and leads, promoting The Leading Hotels of the World brand as well as our Member Hotels
• Work towards set revenue targets and goals within the assigned segments
• Drive lead conversion and enquiry volume from the UK market

 

HOTELIER INTERACTION

• Conduct educational webinar and training sessions for member hotels to support their development in the MICE sector
• Provide consultative and strategic advice to our hotels on revenue growth opportunities in the segment
• Liaise with internal team and hotel colleagues to ensure a smooth and successful handling of any enquiry
• Plan and execute a calendar of events within the MICE/Groups segment and run these events from start to finish
• Uncover new business opportunities and exposure possibilities for our hotels (ie attendance in external events)

 

Other responsibilities (to include but not limited to):

• Manage the Entertainment Account Executive
• Provide and produce regular reporting on sales performance, forecasted group business, and pipeline development.
• Support the Sales Team with conducting client research and acquisition when appropriate
• Effective and constant CRM (Salescloud) usage to ensure sales effectiveness and delivery according to company standards.
• Representing the brand and member hotels as well as the LHW business principles and values at various events, including trade fairs, LHW road shows and showcases
• Event support - assistance in overall planning and organization process of Showcases, Roadshows, Leading by Invitation Events.
• Stay informed on industry trends, competitor strategies, and market dynamics to effectively position the hotel and secure group business.

Required Skills:

• 2-5 years of experience in a similar role (either in a GSO capacity or on property)
• Excellent communication skills, verbal and written with fluent English
• Excellent listening, negotiation, and facilitation skills
• Quantitative and prioritization skills, plus outstanding organization skills with attention to detail
• Ability to multi-task and work on multiple accounts and requests effectively
• Ability to work independently and managing own initiatives
• Cultural sensitivity, internationally minded
• Work under a high workload and tight deadline
• Proficient in MS-Office, particular Word, and Excel, as well as Salesforce.com experience (advantage but not essential)
• Flexible team player with excellent interpersonal skills
• Interest to learn and explore new business opportunities

What we offer:

The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of what we offer:

• Competitive package and benefits
• Training and development
• Career Development Opportunities
• Global Exposure
• Flexible and Trusting Work Culture

About The Leading Hotels of the World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps - and beyond - explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld

LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.