Operations Manager - Streaming Program | Shaw

KEY RESPONSIBILITIES:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
• Identify the training needs that will equip the staff with fundamental skills and knowledge.
• Have a thorough understanding of the various system tools and operational procedures utilized within the program.
• Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers.

Our most successful candidates will have:

• A Bachelor’s Degree holder is preferred but not required.
• At least 6 years of work experience in the same industry with 3-4 yrs. of management experience
• Must have experience handling (Customer Service/Technical Support).
• Excellent working knowledge on Microsoft Office applications.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Strong analytical skills.
• Demonstrated leadership skills.
• Must be willing to report on a graveyard/shifting schedules.

Internal Qualifications

• 18 months tenure on the recent position
• no disciplinary actions
• FY25 PDP of Exceeds Expectations (4) or Outstanding (5)