Sales Operations Assistant

About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

About The Role:

The Sales Operations Assistant is responsible for providing administrative and operational support to the Sales Operations function to ensure efficient execution of sales support processes, accurate data management, and timely coordination of onboarding and compliance activities. The role supports the maintenance of CRM records, preparation of routine reports, tracking of merchant onboarding requirements, and follow-up of operational tasks in line with established procedures and service standards. The position requires a high level of accuracy, organization, and attention to detail, as well as the ability to work collaboratively with internal teams to support effective merchant onboarding, process compliance, and sales operations performance.

Key Responsibilities:

CRM and Data Administration:

• Maintain accurate and up-to-date sales and merchant records in the CRM system by capturing, updating, and validating operational data, and escalating discrepancies for resolution.

Lead and Pipeline Support:

• Support lead allocation, monitor follow-up status, and assist in updating pipeline information to promote timely action and improved visibility of sales activities.

Merchant Onboarding Support:

• Provide administrative support for merchant onboarding processes by collecting required documentation, tracking outstanding requirements, coordinating internal handovers, and supporting readiness for activation.

Compliance and KYC Coordination:

• Assist in the review and organization of merchant KYC documentation to ensure completeness, proper record management, and timely follow-up on pending compliance requirements.

SLA and Ticket Monitoring:

• Log, track, and follow up operational tickets and requests to support resolution within agreed timelines, escalating delays or unresolved matters to the appropriate team members.

Reporting and Operational Support:

• Prepare routine reports, update trackers, and compile operational data to support monitoring of onboarding progress, compliance status, and sales support activities.

Cross-Functional Coordination:

• Liaise with Sales, Compliance, Marketing, Customer Operations, and other internal teams to ensure timely information flow, consistent follow-up, and smooth execution of operational processes.

Key Requirements:

Experience:

• Minimum of one (1) year relevant experience in sales support, administration, customer service, onboarding support, or operations support. 
• Experience within payments, fintech, or other service-oriented environments will be an added advantage.

Technical and Functional Skills:

• Basic working knowledge of CRM systems and proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook. 
• Ability to prepare routine reports, maintain accurate records, and manage multiple administrative tasks effectively.

Core Competencies:

• Strong attention to detail, good organizational skills, sound communication ability, and a structured approach to work. 
• Demonstrates reliability, accuracy, and the ability to follow established procedures consistently.

Behavioral Attributes:

• Professional, dependable, proactive, and service-oriented, with the ability to work collaboratively, manage routine priorities, and support the team in meeting operational deadlines.

Education:

• Diploma or bachelor’s degree in business related field, Sales, Marketing, Operations Management, or a related field.