Job Description
POSITION SUMMARY
Sales Executive
The Sales Executive role is responsible for coordinating efforts in the group sales segment to assist in meeting and exceeding the team’s booking goals. The position will handle Travel Industry/Leisure Sales with key responsibilities as follows:
Lead Generation: Lead Generation: to identify and develop potential clients through networking, cold calling, and market research to uncover new business opportunities, while also maintaining existing partnerships—particularly with leisure partners such as luxury consortia, wholesalers, special corporate accounts, and other key segments.
Client Relationship Building: Establishing and maintaining strong relationships with key decision-makers and prospective clients to understand their needs and tailor sales pitches accordingly.
Contract Negotiation: Negotiating terms and conditions of contracts with clients, including room rates, and special requests.
Leadership Administrative Support: Assist the Director of Sales and Marketing with organization and planning and other duties as assigned.
Market Analysis: Staying updated on industry trends, competitor activity, and local market conditions to adapt sales strategies effectively.
Site Inspections: Conducting tours of the property for potential clients, highlighting key features and addressing any concerns.
Customer Service: Maintaining excellent customer service throughout the sales process, ensuring client satisfaction, intent to recommend and repeat business. The position is also responsible for general sales coordinator administrative tasks and any other duties as assigned.
Required Qualifications:
Four (4) years of experience in the sales and marketing, guest services, front desk, or related professional area.
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
4-year college degree is preferred
Previous experience in proactive lead generation in hospitality and sales discipline.
Previous experience in hotel sales proactive and reactive
Knowledge of property-specific business segments (e.g., group, catering, transient).
Knowledge the hospitality industry.
Expert knowledge in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Presentation and Negotiation skills
Computation skills
Excellent communication skills with fluency in English, oral and written.
Attention to detail and follow-up.
Ability to represent the Hotel at industry events and networking functions
Excellent analytical and problem-solving skills.
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentary to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.
Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The position may also handle corporate and social groups and assist in the designs, development and implementation of creative selling strategies to maximize revenue by assisting in upselling packages and creative food and beverage. The Sales Executive may also assist with preparing sales presentations, delivering compelling presentations showcasing the resort's amenities, guestroom types, meeting and event spaces, and packages to potential clients.
The Sales executive will have a keen understanding the overall market competitors (strengths and weaknesses, supply and demand, etc.), in order to sell effectively against the competition. Builds and strengthens relationships with existing/new customers, assist with client networking initiatives within the local market and utilize negotiation skills and creative selling abilities to uncover new business. The position is also responsible for general sales coordinator administrative tasks and any other duties as assigned.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.