Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Copeland has an immediate opening for an Inside Sales Representative reporting to the Business Development Manager-Cold Chain. In this position, you would be responsible for engaging customers, to drive awareness, and adoption of our portfolio of products and services, while delivering an excellent customer experience. Copeland is looking for the person that will fit perfectly with our very talented team of specialists, in an industry that has an incredibly bright future. The right individual will be working with the latest technologies and receive support from a dedicated, knowledgeable, and fun group of people that truly love what they do.
As an Inside Sales Representative you will:
- Prospect for potential new clients and close new business
- Manage leads, and open opportunities as assigned
- Introduce existing cold chain customers to new Copeland
- Manage existing relationships through regular contact, mitigating revenue loss, and building rapport
- Work as a team with the team to refer business, prospect leads and projects, and deliver customer value
- Onboard new customers, gathering the required documentation and working within the cross functional team to ensure proper setup
- Assist customer concerns regarding pricing, product availability, warranty, cross referencing basic technical information, and customer policies
- Follow up with customers on regular intervals to gain feedback and ensure satisfaction and loyalty
Who You Are: You readily take on new opportunities and challenges with a sense of urgency. You set objectives to align with your team’s goals and you anticipate and adjust effective contingency plans. You identify opportunities that benefit the customer, and you establish effective relationships with customers. You work cooperatively with other with others across the organization to achieve results. You ensure the accuracy of core project details. You follow through on commitments and make sure others do the same.
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
- High School Diploma
- 2+ years’ experience in a customer service and/or sales position
- Strength/comfort with Microsoft, Outlook, Excel, SharePoint, and Microsoft Access
- Team oriented
- Demonstrated initiative. Willingness to learn, adapt and grow in the position
Must be legally authorized to work in in Canada and travel to the United States without employer sponsorship for business meetings and related activities.
PREFERRED EDUCATION, EXPERIENCE & SKILLS:
- Bilingual (French and English) skill set preferred
- Food Safety and Production/ Agri-Business or technology-related experience preferred
- Salesforce (CRM) Experience Preferred
Pay Transparency: $55,000 - 60,000 CAD Annually + Bonus
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have an accommodation need, please contact Human Resources or [email protected] to make appropriate arrangements.
No calls or agency requests please.