Onsite Concierge Shift B Part-time (Del Webb Sweetgrass)

 

Role: Onsite Concierge 

Location: Richmond, TX

Community: Del Webb Sweetgrass Homeowners Association

Pay Range:  $17.00 - $20.00 per hour (depending on experience)

Job Type: Part-Time

Typical Schedule: Monday- Thursday: 5:30 PM- 9:00 PM; Friday: 5:30 PM- 10:00 PM

 

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RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees, and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

 

Community Summary

Welcome to Del Webb Sweetgrass in Richmond, Texas! Our vibrant 55+ community offers a perfect blend of active living, beautiful amenities, and friendly neighbors. Explore our site to discover all the ways Sweetgrass can help you live your best life!

Life here is about more than just where you live, it’s about how you live. Our community amenities are designed to support an active, social, and relaxed lifestyle, with spaces to connect with neighbors, stay active, and unwind. Whether you are enjoying time outdoors or taking advantage of our indoor facilities, there is something for everyone to enjoy. Amenities include: The Lakehouse – office and gathering space, community pools, fitness center, dog park, sport courts, putting green, and community parks.

 

 

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Role Summary

The Onsite Concierge serves as the first point of contact for residents, guests, and vendors, creating a welcoming and professional environment while supporting the daily operations of the community. This role focuses on exceptional customer service, effective communication, and maintaining building standards, safety, and resident satisfaction. 

 

Responsibilities

Front Desk and Resident Services Operations

• Manage the front desk and lobby area and a constant presence at the front desk
• Answer resident inquiries, telephone calls, and emails
• Provide consistently prompt and friendly customer service, by phone and in person
• Provide information regarding community services and amenities
• Administrate and maintain Lost and Found program

Resident Welcome and Orientation

• Act as a community ambassador and be the face of Sweetgrass culture and customer service
• Provide a consistently warm and friendly welcome to all residents and visitors
• Welcome new residents and assist with community orientation
• Prepare and distribute welcome materials and information packets

Membership Administration

• Maintain membership records, guest passes, and owner information
• Process membership updates and account changes
• Be comfortable with providing answers to most questions and assist with any need

Facility Access Control and Security

• Issue access control devices and amenity passes
• Monitor facility access and report suspicious activity
• Enforce facility access policies and procedures

Event Registration and Program Administration

• Register residents for events, classes, and activities
• Collect payments and issue receipts
• Maintain registration records

Facility Rentals and Reservations

• Coordinate room rentals and reservations
• Process rental agreements and collect payments
• Coordinate setup and teardown requirements

Cash Handling and Financial Administration

• Process payments and maintain transaction records
• Reconcile transactions in accordance with Association procedures

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• High school diploma or GED required
• Minimum two years of customer service, administrative, hospitality, or related experience
• Strong computer and communication skills

Preferred Qualifications

• Experience in HOA, country club, recreation center, or hospitality environments
• Experience with membership, reservation, or HOA software systems

 

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Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required. 

 

Pay

$17.00 to $20.00 per hour (depending on experience)

 

EEO & Values Statement

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.