Seal Repair Service Representative

SUMMARY OF ESSENTIAL FUNCTIONS:

The Seal Repair Service Representative will report to the Repair manager. They will manage the repair portfolio, repair process and interact with customers to ensure all requirements are met. The will make the determination on what components are re usable and provide any necessary customer feedback on failure analysis requested.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Receives, identifies, inspects, and assesses parts and materials returned by customers and advises them of solutions.
• Order entry and order management
• Determines necessary repair operations which may include a variety of operations.
• Verifies part specifications with measuring instruments such as micrometers and calipers.
• Prepares observation reports for customer and sales employees.
• Provides customer service.
• Participates in basic safety training for local factories.
• Plans work procedures for rush jobs and callouts.
• Maintains records and inventory or seal parts used for repairs.
• Performs other duties as required.

Education/Training:

• High School Diploma.
• 3-5 years of prior assembly experience or equivalent preferred. 

Knowledge/Skills:

• Effective written and verbal communication skills.
• Basic mechanical skills.
• Working knowledge of computers.
• Good attention to detail.
• Ability to read and interpret average assembly and machine drawings and resolve technical problems.
• Problem solver, self-starter, strong work ethic. 

PHYSICAL/MENTAL REQUIREMENTS:

• Must be able to sit for extend periods of time; a minimum of 2 hours.
• Must be able to maneuver to all areas of the office, shop, warehouse, or manufacturing plant.
• Must be able to lift up to 10 pounds and carry up to 20 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment.
• Must be able to simultaneously manage several objectives, changing priorities and reassign priorities to complete assignments.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

Salary range: $56,000 — $70,000 CAD

 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)