Customer Service Representative

Job Title: Customer Service

Location: Byfield, MA

Duration: 6 months+

Job description:

• Receive and place telephone calls. 

• Perform data entry and use software programs. 

• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. 

• Must document all calls and evaluate each account to determine if further research is necessary.

• Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. 

• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. 

• Requires close attention to accuracy, performs independently, subject to practices and procedures.

Minimum requirements 

• High School diploma or GED, previous data entry experience.

• Flexibility to adapt to changing environment necessary.

• Good organizational ability and attention to detail.

• Excellent phone etiquette skills and ability to interact professionally with others.

• Must maintain confidentiality on all patient health information.

• Must be able to interrupt and execute all policies and procedures.

• Familiar with standard concepts, practices and procedures within pharmacy guidelines helpful.

• Good typing skills and computer knowledge (Microsoft Excel, Microsoft Word, PowerPoint).

• Looking for quality, reliable candidates that will arrive to interviews and have no attendance issues.

• MUST be able to work the Floating Schedule, so candidates should realize and be told they will have to work a week of 12:30p-9p each month (no exceptions will be made) 

• More info on Floating Schedule:

In a one month period, they will work 2 weeks 9-5:30, 1 week 10:30-6, and 1 week 12:30-9. They will work one Saturday a month 10-6:30 with a weekday off.

Raveena Reddy

Technical Recruiter

Integrated Resources, Inc. 

IT Life Sciences Allied Healthcare CRO

Phone: 732-549-2030 – Ext - 238

Email ID: raveenav @irionline.com I www.irionline.com

LinkedIn: www.linkedin.com/in/raveenareddy 

Gold Seal JCAHO Certified ™ for Health Care Staffing 

“INC 5000’s FASTEST GROWING, PRIVATELY HELD COMPANIES” (8th Year in a Row)