Job Description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
HOW WILL YOU MAKE AN IMPACT?
As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.
Boutique Operations & Administration
Is responsible for the back office and administration of the boutique
Ensures the execution and delivery in time of all boutique reports
Oversees the boutique expenses
Implements all brand and boutique policies, procedures and guidelines
Boutique Performance
Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand, boutique and category sales targets
Leads the implementation and monitoring of the action plans
Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets
Assists the Boutique Manager to monitors boutique KPIs
Team Management & People Development
Is responsible for of the integration and training of new comers
Ensures the day-to-day management, training, coaching and motivation of the boutique team
Monitors individual objectives
Under the supervision of the Boutique Manager, evaluates the individual performance and supports personal development and talent development
Ensures the day-to-day management of the After Sales team
Client Relationship & Portfolio Development
Assists the Boutique Manager to ensure a unique and high professional client service within the boutique
Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions
Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Master’s degree + 4-6 years experience
Management and Sales experience a must
Managerial skills, people and results oriented, service focused, analytical and organization skills, versatility
Sales and product knowledge
Local language, fluent in English, 3rd language is a +
HOW DO WE KEEP YOU SMILING?
A great opportunity to be an integral contributor of a dynamic commercial team to pave the accelerated growth of Cartier Malaysia
Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level
#Richemont #WeCraftTheFuture