Technical Support Analyst - 12 months

The Technical Support Analyst provides advanced second-level technical support for incidents and service requests across desktop, mobile, network, collaboration, and enterprise application environments. This role is accountable for investigating and resolving moderate to complex technical issues, identifying trends and recurring problems, creating and improving knowledge documentation, and contributing to operational improvements and project activities. As a more experienced member of the Technical Support team, the Technical Support Analyst is expected to work with greater independence, support and coach junior analysts, and collaborate with senior technical teams to drive timely resolution and improve the employee technology experience.