Senior Claims Consultant

We are seeking a talented individual to join our JLT Risk Solutions team at Marsh in Adelaide. This role will be based in Adelaide. This is a full-time role.

JLT Risk Solutions is the appointed Scheme Manager for the Local Government Association Mutual Liability Scheme (LGAMLS), supporting local government members across South Australia with civil liability claims management, risk advice and risk management services. In this role, you will work closely with members and internal colleagues to manage claims and contribute to practical risk outcomes for the local government sector.

We will count on you to:

• Manage a portfolio of civil liability claims in line with established protocols and service expectations
• Carry out technical claims administration, including gathering information, assessing claims, preparing correspondence, managing settlements and processing payments
• Work with the Claims team and Liability Risk Advisor to identify claims trends and support proactive risk management guidance and programs
• Build and maintain effective working relationships with internal and external stakeholders
• Provide onsite client service and deliver recommendations as required

What you need to have:

• Demonstrated experience managing claims processes from lodgement through to finalisation
• Well-developed written and verbal communication skills, with the ability to communicate effectively with councils, claimants, lawyers, assessors and other stakeholders
• Ability to manage competing priorities, work to deadlines and maintain strong attention to detail
• Capability in data processing, analysis and reporting

What makes you stand out:

• Experience working with local government
• Legal qualifications
• Well-developed advocacy, negotiation and analytical skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.