Accounts Receivable Specialist
Job Description
The Accounts Receivable Specialist is responsible for management of customer DSO as well as building and maintaining relationships with our customers as part of the collections and customer service experience.
RESPONSIBILITIES AND DUTIES:
Collect payments on past due invoices via phone calls and collection e-mails or other correspondence
Verify validity of customer account discrepancies by investigating information from sales, customer service departments and from customers
Resolve collections issues by examining customer payment plans, payment history and credit line
Make outbound collection calls in a professional manner while maintaining and/or improving customer relationships
Through personal account management, maintain current knowledge of customer accounts as well as any outstanding issues
Provide customers with account statements and invoices
Maintain customer collection notes in ERP system
Summarize receivables by maintaining invoice accounts; coordinate and prepare monthly AR meeting for designated customer accounts with detailed notes and payment status
Run aging reports for use in making collections calls and for management of accounts
Process customer credit memos
Maintain correct customer account information at all times
Escalate account status and action to Credit and Collections Manager when necessary
Communicate clearly and effectively with team members regarding customer status and needs
Assist in processing of credit applications
Maintain records including filing and scanning
Protect organization's value by keeping information confidential
Follow federal and state laws dealing with debt collection