Spa Receptionist
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.About the role
We’re looking for a warm, organised and guest-focused Spa Receptionist to join our team on a permanent basis. As the first point of contact for our spa, you will set the tone for a relaxing and memorable experience—creating a calm, welcoming atmosphere from the moment each guest arrives.
This is an exciting opportunity for someone who is passionate about wellness, hospitality, and delivering exceptional service. You will play a central role in ensuring the smooth running of the spa, coordinating appointments, supporting therapists, and exceeding guest expectations at every touchpoint.
What you will do
Deliver a friendly, professional, and personalised welcome to every guest, creating a lasting first impression
Manage spa bookings, appointments, and availability, ensuring a seamless and efficient scheduling experience
Provide expert knowledge of spa treatments, facilities, and products, confidently recommending services to enhance the guest journey
Handle all guest enquiries across phone, email, and in person with professionalism and attention to detail
Ensure the reception, relaxation, and waiting areas reflect the calm and high standards of the spa environment
Process payments accurately, manage daily cash handling, and maintain booking records
Work closely with therapists and spa colleagues to ensure smooth operations and excellent service delivery
Proactively promote spa treatments, packages, and retail products to drive revenue and enhance guest satisfaction
Anticipate guest needs, resolve any concerns promptly, and go above and beyond to create memorable experiences
Maintain the highest levels of health, safety, and hygiene compliance at all times.
What You’ll Bring
Previous experience in a spa, reception, or hospitality environment is preferred, but not essential – we provide full training
A genuine passion for customer service, wellbeing, and creating exceptional guest experiences
A positive, calm, and professional approach, even in a busy environment
Strong organisational skills with the ability to multi-task and prioritise effectively
Excellent communication skills, both face-to-face and over the phone
A high level of attention to detail and a proactive, solutions-focused mindset
Confidence using booking systems and basic IT platforms
A team-oriented attitude with the ability to also work independently
Flexibility to work a variety of shifts including evenings, weekends, and holidays
Benefits
Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
Employee travel programme
BUPA dental health care
Excellent Training and Career Development opportunities
28 days holiday per annum including bank holidays (increasing based on length of service)
Group Personal Pension Plan upon completion of three months’ service
Opportunities to build a successful career with global potential
Access to Wagestream – a salary advance benefit
WeCare Employee Well Being Platform
Uniform and free meals on duty