Itil Analyst (West Bend AMS)

ITIL v3 or v4 Foundation certification is required; higher-level certifications are a plus.

Demonstrable experience implementing or working within an ITIL framework, with deep knowledge of Incident, Problem, Change, and Knowledge Management.

Proven experience in a service-oriented or managed operations environment.

Exceptional ability to write clear, concise, and accurate technical documentation for a variety of audiences.

Experience creating operational artifacts such as runbooks, process flow diagrams, and knowledge articles from scratch.