Applicant - Associate/Sr. Associate

Job Location: Airoli Navi Mumbai
Position: International Voice Process (Associate)
Shift: Rotational Night Shifts

Salary:
₹18k - ₹40k in-hand per month (Depending upon yrs of exp)
(Freshers, experienced both can apply)

Job Responsibilities:

• Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains.
• Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes.
• Provide troubleshooting support and ensure timely issue resolution.
• Drive sales, cross-selling, upselling, and customer retention initiatives.
• Coordinate with internal teams for escalations and effective customer support.
• Maintain accurate customer records in CRM systems.
• Deliver exceptional customer service while meeting quality, productivity, sales, retention, and SLA targets.

We will give you:

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win—big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.

• Good verbal and written communication skills in English.
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).
• High school diploma or equivalent and above.
• 1–6 years of experience (freshers welcome!).

Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]