Billing Team Lead

Job brief

This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region. This role will be responsible for managing high performance teams.

Responsibilities & Duties

• The Billing Supervisor engages with finance and operational personnel to deliver results in alignment with the country financial targets primarily focused on billing and unbilled DSO. 
• The primary responsibility of the Billing Supervisor is to drive performance, implement policy change and manage billing resource within the region.
• This role is responsible for supporting and implementing continuous improvement and requires a client-focused mind-set as well as strong analytical and organizational skills.
• Supervises and monitors the day-to-day activities of a group of (typically non-exempt) staff. Organizes work and provides direct supervision to subordinate .Coordinates and leads daily team activities.

- Role includes supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy

- The position ensures adherence to internal controls and compliance with organizational policies.

- Performing end-to-end Billing activities and follow established policies, procedures, and management guidance.

- Manage the daily activities by ensuring timeliness and meeting all required SLA.

- This position will manage high performance Billing team with 10-15 FTE

• Work closely with the team, manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.
• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
• Participate in governance meetings with Operations Team and/or clients.

- Provide guidance and training to team members to improve productivity and performance

- Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.).

- Review and resolve escalated issues related to billing with the Onshore team.

- Generate, review, and analyze weekly, and monthly revenue reports.

- Assist in month-end and year-end closing activities related to accounts receivable.

- Identify trends in discrepancies and propose preventive measures.

- Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.

- Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes.

- Serve as a point of contact for internal and external stakeholders regarding process queries.

• Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.
• Perform transition-related activities such as process training & desktop procedures creation.
• Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.
• Support the Management in report preparation by providing analysis and recommendation within established guidelines and procedures.
• Contribute specialized expertise to different assigned projects and may provide key updates to Management.
• Monitoring the process trainings and knowledge transfers for new hires and may perform peer reviews as needed.
• Perform and monitor various billing tasks in compliance with service level agreement, process, policies, and procedures.
• Manage complex billing transactions and perform quality review of invoices.
• Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assisting and addressing team members to address process related concerns and people related concerns.

• Bachelor’s degree in finance & accounting or any Business-related course.
• 10 to 14 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
• Should have experience in managing team not less than 10 FTE
• Excellent communications skills in both written and spoken English.
• Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
• Advanced knowledge and understanding of accounting standards and procedures and internal controls.
• Experience working with ERP, i.e. Oracle Systems or SAP is preferred.
• Previous experience in process migration/transition is preferred.
• Experience working in Shared Services or BPO is preferred.

• Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
• Ability to maintain good People relationship with the ability to initiate ways to improve team values and driving the team to high performing teams.
• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
• Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)
• undefined

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.