Manager - Operations Management

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview Manager - Operations Management - Pune How you'll make an impact Responsibilities: - Lead and manage diverse teams, including Individual Contributors and people managers, to drive high performance. Partner closely with clients to implement best practices, optimize workflows, and elevate service delivery. Drive Customer Succes and satisfaction by collaborating with different stakeholders with data‑driven strategies for Corporate and Broker clients. Translate operational needs into scalable, efficient processes through research, benchmarking, and end‑to‑end design. Oversee daily operations, fostering a customer‑centric culture through structured reviews and action planning. Champion the growth of team members by providing ongoing coaching, development planning, and career‑pathing support Develop and coach team members through performance management, recognition, and engagement initiatives. Ensure timely and professional handling of customer queries to accelerate closure of pending and escalated cases. Participate in business reviews with stakeholders, senior leadership, and conduct branch visits to strengthen operational performance. Manage critical client escalations with ownership and clear proactive communication to all stakeholders. Lead recruitment processes—including interviewing and selection—to build high‑caliber teams aligned with business needs. Champion automation, standardization, and continuous process improvements to enhance efficiency and service quality. About you Qualifications: 12 – 15 yrs of experience in insurance operations (US Health and Benefits would be an added advantage), with at least 8+ years in a leadership role. Additional Information Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve: Medical Insurance and Parental Medical Insurance Accidental Insurance and Life Insurance Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme Flexi Benefits Plan - Tax Savings Plans Educational expense reimbursement Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day Other benefits include: Employee Wellness Programs Training programs And more.. We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

Qualifications: 12 – 15 yrs of experience in insurance operations (US Health and Benefits would be an added advantage), with at least 8+ years in a leadership role.

Responsibilities: - Lead and manage diverse teams, including Individual Contributors and people managers, to drive high performance. Partner closely with clients to implement best practices, optimize workflows, and elevate service delivery. Drive Customer Succes and satisfaction by collaborating with different stakeholders with data‑driven strategies for Corporate and Broker clients. Translate operational needs into scalable, efficient processes through research, benchmarking, and end‑to‑end design. Oversee daily operations, fostering a customer‑centric culture through structured reviews and action planning. Champion the growth of team members by providing ongoing coaching, development planning, and career‑pathing support Develop and coach team members through performance management, recognition, and engagement initiatives. Ensure timely and professional handling of customer queries to accelerate closure of pending and escalated cases. Participate in business reviews with stakeholders, senior leadership, and conduct branch visits to strengthen operational performance. Manage critical client escalations with ownership and clear proactive communication to all stakeholders. Lead recruitment processes—including interviewing and selection—to build high‑caliber teams aligned with business needs. Champion automation, standardization, and continuous process improvements to enhance efficiency and service quality.