Operation Manager - Microsoft M365

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operation Manager - Microsoft M365 in India.

In this role, you will lead end-to-end operations for a technical support environment focused on Microsoft M365 services, ensuring high performance, service quality, and customer satisfaction. You will act as a key driver of operational excellence, translating strategic goals into actionable team objectives while optimizing processes and productivity across support functions. The position requires strong leadership to manage distributed teams, guide team leads and engineers, and ensure consistent delivery against KPIs such as NSAT and operational efficiency. You will collaborate closely with senior stakeholders to design and implement scalable support strategies aligned with business goals. This is a high-impact leadership role in a fast-paced, global environment where innovation, continuous improvement, and strong process orientation are essential. You will also play a key role in talent development, onboarding, and performance management across teams.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operation Manager - Microsoft M365 in India.

In this role, you will lead end-to-end operations for a technical support environment focused on Microsoft M365 services, ensuring high performance, service quality, and customer satisfaction. You will act as a key driver of operational excellence, translating strategic goals into actionable team objectives while optimizing processes and productivity across support functions. The position requires strong leadership to manage distributed teams, guide team leads and engineers, and ensure consistent delivery against KPIs such as NSAT and operational efficiency. You will collaborate closely with senior stakeholders to design and implement scalable support strategies aligned with business goals. This is a high-impact leadership role in a fast-paced, global environment where innovation, continuous improvement, and strong process orientation are essential. You will also play a key role in talent development, onboarding, and performance management across teams.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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