Patient Access Coordinator

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Saint Mary’s 170-bed acute care hospital is a Level III Trauma Center and offers a variety of inpatient and outpatient services, including cardiology, gastroenterology, endoscopy, women’s services, intensive care, inpatient rehab services, medical imaging, sleep medicine, pulmonology and urology. At Saint Mary’s, we continually invest in technology to deliver a comprehensive range of services that set us apart as a leader in healthcare for the River Valley.

Where We Are:

Russellville, overlooking 34,000-acre Lake Dardanelle and the Arkansas River, is renowned for its bass fishing and a state park has two locations providing everything needed for an enjoyable outing. Mount Nebo State Park offers spectacular views of the River Valley. Arkansas Tech University provides cultural and sporting events throughout the year.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off 
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Personal and career development education opportunities
• And much more…

Position Summary:

The Patient Access Coordinator provides support for the daily operations of Patient Access functions while performing the day-to-day duties of a Registration Clerk. Responsibilities include: 

• Must be able to foster positive work relationships with co-workers and demonstrate flexibility in adapting to work demands.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members. 
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Provide and complete IMM's & MSP's timely to be compliant. 
• Maintain Lobby and Registration wait time to less than 10 minutes. Emergency Room wait time should be less than 30 minutes from MSE.
• Verifies insurance and runs estimators for pre-registration accounts.
• Supports lobby functions as needed which includes answering multi-line phone and direct calls using appropriate scripting. 
• Continually educates all registration staff on any changes pertinent to their roles.
• Support the coordination of all department meetings and gatherings in and outside the facility.
• Performs other duties or responsibilities as assigned by the Patient Access Supervisor or PFSD.
• Other duties as assigned.

Minimum Qualifications:

• Education: High school diploma or equivalent preferred.  

EEOC Statement:

Saint Mary’s Regional Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.