Associate - Air Freight

 In this role, you will have the opportunity to work upon one or more back-end services for the Air freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.  

 

Key Responsibilities: 

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. 

• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. 

• Operate on the services according to the shifts, countries, or regions aligned. 

• Deliver a high level of service quality through timely and accurate completion of services. 

• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. 

• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. 

• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. 

 

Required Skills/Abilities: 

• Bachelor´s degree (any). A degree in logistics, management will be an advantage. 

• 0 – 3 years of job experience from BPO or logistics domain – Preferred 

• Air Freight experience will be preferred 

• Good knowledge in MS office 

• Effective English communication skills, written and verbal 

• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred 

• Good logical reasoning skills  

• High level of customer centricity