Operations Lead

The Operations Support Lead will be based at the Baghdad Embassy Compound (BEC) in Iraq and serve the Iraq Embassy Programs (IEP) which include the Base Life-support Services (BLISS) and Operations and Maintenance Support Services (OMSS) contracts in support of the U.S. Department of State. This position will be responsible for the daily reports to IEP PMO staff, ensuring professional and quality services are provided to the Customer in accordance with program requirements and will report to the PMO Operations Manager. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all-inclusive.

DUTIES:

• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Comply with all Environmental Health & Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.
• Provide a full range of general support services for the BLiSS program under the direction and supervision of the PMO Operations Manager.
• Update the Mission Accountability System (MACS) as defined by Embassy requirements and align this data with the IEP accountability processes.
• Perform all administrative and clerical services necessary in support of program Operations at the Baghdad Embassy Compound (BEC).
• Submit visitor access requests (VARs) and compile visa packets in coordination with Site Access. Follow up with RSO as needed for VAR approval.
• Support the program with a full working knowledge of the DOS contract and obtain data from Department Leads as needed.
• Coordinate visitor arrivals ensuring Housing and Travel related coordination is completed.
• Prepare responses to questions and data requests received from the Operations team.
• Responsible for the coordination of information to support the creation/update of:
  • Quarterly Performance Metrics Review (PMR) with the Department of State.
  • Plan of Action and Milestones (POAM) for the BLiSS and OMSS contract projects.
  • Performance analysis to be incorporated into reporting requirements.
• Oversight of daily/weekly/monthly reports as required.
• Manage and supervise Operations Specialist.
• Work with the Operations Supervisor to develop and maintain the department’s organizational structure and efficiency.
• Coordinate contractor requirements with other Amentum offices (i.e., Travel, Property, etc.).
• Use MS Word, Excel, Access, Project, Outlook, PowerBI and PowerPoint as necessary to facilitate tracking of personnel and project status requirements, data, and reports.
• Perform other duties as assigned.

REQUIRED:

• Minimum Acceptable Experience Level:

• One (2) or more years in an overseas environment
• One (2) or more years in a customer service or administrative-related position
• Excellent MS Office Suite experience (Excel, Outlook, Powerpoint, PowerBI and Word)
• Speak, read and write English

• Education: A high school diploma or GED is the minimum.  A Bachelor’s degree in Business Management or similar discipline is preferred. Passport, Licenses and Certifications:
  • Valid drivers’ license
  • As part of pre-contingency requirements, by the time the visa process starts, candidates must possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages.

• Security Vetting: Already possess a Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification prior to being hired is required for the position. Must maintain eligibility at the required certification level for the duration of the contract

• Language Skills: Strong, professional, oral and written English communication skills.
• Medical: Favorable passage of a drug screen and physical examination.

DESIRED:

• Relevant overseas administrative experience, preferably in the Middle East.
• Experience working with Amentum and Department of State programs.
• Working knowledge of Accountability Processes and Procedures
• Knowledge of principles and processes for providing excellent customer services.
• Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
• Cross-cultural sensitivity with an international perspective.
• Excellent organizational and time management skills.
• Expert computer skills, specifically in Microsoft Word and Excel.
• Knowledge of principles and processes involved in operations support functions at an overseas facility.
• Ability to become an active and functioning member of a team.
• Must have the ability to be innovative and be an agent for change.
• Expert communication skills to facilitate and disseminate information.

OTHER RESPONSIBILITIES

• Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
• Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
• Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

WORKING AND LIVING CONDITIONS:

This position may be in a war zone, or an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120- 130 degrees Fahrenheit/50- 55 degrees Celsius during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods. Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.

       

Compensation Details:

47000.00

       

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

 

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

 

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

       

Original Posting:

06/14/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

       

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.