Job Description
Position Summary:
• Responsible for installation, maintenance and repair for ZEISS IQS products to meet the requirements from our customers
• Demonstrate customer service skills and knowledge with a high level of passion and dedication utilizing mechanical and electronic aptitude
• Solution orientation with ability to work independently in a high pressure, fast paced and innovative environment
• Provide timely response to all requests from both internal and external customers
Main tasks:
• Work and perform in compliance with company’s regulation and request
• Provide customer service in fields such as installation, maintenance activities and repairs on site as well as remote
• Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction
• Provide documents for activities performed utilizing the required format, such as service report, calibration report, etc.
• Perform necessary administrative paperwork in complete and accurate manner
• Perform other related duties and responsibilities as assigned
Education:
• College or above degree in industry technology relevant. Major in mechanical, electrical or electronic engineering is preferred.
Experience:
• 3+ years of relevant field service working experience, focus on installing, troubleshooting industrial electronics, machines or X-ray systems
• Previous Coordinate Measuring Machine/ X-ray system installation and troubleshooting experience is preferred however not required
• Experience in the field of remote services and practical implementation of the required remote tools
Other skills:
• Proven ability to work with high flexibility and adaptability to changing priorities
• Be able to function independently, be self-motivated and yet be part of a team
• Creativity, organization and proven team player
• Affinity towards digital technologies
• Good command of written and spoken English
• Experience in computer knowledge with hardware, software and operating system
• Willingness to travel domestic to support national service projects
Your ZEISS Recruiting Team