Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Contact Center Training & Quality Control Team Lead in United States.
This role offers an opportunity to lead and develop high-performing Contact Center support teams responsible for training, escalation handling, and quality assurance across multiple service channels. You will play a key leadership role in ensuring consistent service excellence, compliance, and operational accuracy while driving continuous improvement in training and quality standards. Working closely with senior leadership, you will help shape coaching strategies, performance management practices, and development programs that elevate both individual and team performance. The environment is fast-paced, collaborative, and highly focused on customer experience and regulatory compliance. You will also contribute to process enhancements, audit readiness, and the rollout of new products, services, and technologies. This position is ideal for a hands-on leader who thrives in developing people while ensuring operational rigor and service quality.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Contact Center Training & Quality Control Team Lead in United States.
This role offers an opportunity to lead and develop high-performing Contact Center support teams responsible for training, escalation handling, and quality assurance across multiple service channels. You will play a key leadership role in ensuring consistent service excellence, compliance, and operational accuracy while driving continuous improvement in training and quality standards. Working closely with senior leadership, you will help shape coaching strategies, performance management practices, and development programs that elevate both individual and team performance. The environment is fast-paced, collaborative, and highly focused on customer experience and regulatory compliance. You will also contribute to process enhancements, audit readiness, and the rollout of new products, services, and technologies. This position is ideal for a hands-on leader who thrives in developing people while ensuring operational rigor and service quality.