In Room Dining Order Taker - AM

Overview: Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today! To ensure proper order taking of all In Room Dining orders. Responsibilities: Answer all in-room dining calls promptly and professionally using proper phone etiquette     Accurately take guest orders, including special requests and dietary restrictions     Enter orders into the POS system with precision and attention to detail     Upsell menu items, specials, and beverages to enhance guest experience     Coordinate with kitchen and service staff to ensure timely and accurate order deliver     Monitor order status and follow up to ensure quality and guest satisfaction     Handle guest inquiries, concerns, and complaints in a courteous and efficient manner     Maintain knowledge of menu items, ingredients, allergens, and daily specials    Ensure all orders meet hotel standards and service timelines    Assist with administrative tasks as assigned to include order tracking and reporting   Complete assigned side work to include: polishing and rolling silverware, polishing glassware, amenity set up, delivering food and amenities, and set up of trays and orders Qualifications: Knowledge and understanding of food menu, wine list, and beverage menu Ability to multi-task in a high paced environment Be able to make quick decisions and possess good judgment Excellent communication and interpersonal skills Must be TABC certified Intermediate level Micros skills Maintain a professional business appearance, attitude, and performance. Ability to work flexible schedule to include weekends and holidays