Back to jobs
Job Description
Executive Lounge Manager
Department: Rooms Division, Front Office & Guest Services
Employment Type: Fixed Term - Full Time
Location: Indonesia - Jakarta
Description
The Executive Lounge Manager oversees the daily operations of the VIP/Executive Lounge, ensuring 5-star service standards are consistently met. This role blends high-end hospitality, guest relations, and food & beverage management to provide an exclusive, seamless, and memorable experience for premium guests and VIPs.
Key Responsibilities
- Welcome VIP and Executive Floor guests, handling personalized check-ins, check-outs, and special requests with utmost discretion and professionalism.
- Oversee the daily setup and presentation of the lounge, including food and beverage presentations (breakfast, afternoon tea, and evening cocktails).
- Recruit, train, schedule, and mentor lounge attendants and receptionists to maintain flawless 5-star service standards.
- Ensure the lounge maintains immaculate cleanliness, high-quality food presentation, and a calm, exclusive atmosphere.
- Actively engage with guests to gather feedback, resolve complaints instantly, and anticipate their needs before they arise.
- Manage lounge inventory (linen, cutlery, F&B supplies) and control operational costs in line with the department budget.