Description

Supporting the Paralegal team in closing legal cases
Gathering evidence and preparing legal files
Helping with the management of the case load to assist our internal and external legal teams in the preparation of cases
Responding to written legal correspondence in line with the Customer Service Department’s service levels and procedures
Understand and interpret legal claims and court correspondence
Working to tight deadlines in a dynamic environment
Liaising with Lawyers, Courts and Legal Bodies on a regular basis
Reporting and communicating to management any problems which arise as well as solutions to overcome them
Providing regular support to our Customer Service Legal team on EU261 legislation, case law and any other consumer law matters, keep records, databases and systems up-to-date, and ensure the timely payment of legal claims
Occasional ad hoc duties will be required to support the team

Requirements

Previous experience in a similar Legal or Customer Service role would be an advantage
German B1 (written) and good command of English. Other European languages would be highly regarded
Good knowledge of Microsoft Office suite
Excellent organizational, written and verbal communication skills
Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
Energetic and enthusiastic individual looking to thrive and progress in an expanding company
Ability to work independently and as part of a team
Detail orientated; ability to complete large volume of work quickly