CRM Solution Lead

Job Overview: As a CRM Solution Lead to own the Microsoft Dynamics 365 CE platform across Cooper's commercial, sales, customer service, and field operations. This role sits at the intersection of business and technology. You will serve as the primary point of contact for business stakeholders across Customer Service, Field Service, and Sales while driving platform strategy, roadmap, and delivery. The ideal candidate understands how the platform works under the hood and can translate that into business outcomes.