Technical Support Analyst (Tier 1) - Polish Native / Spain Homebased
Job Description
Join us on our exciting journey!
We are recruiting a new Technical Support Analyst (Tier 1) with work experience in the area and native in Polish language.
Under general supervision, provide high quality phone-based service desk support to end users regarding IT problems and service requests.
If you want to play a key role in a multicultural, dynamic and committed team this could be the role for you!
Essential Functions:
• Use remote control tools like gotoassist to solve a large percentage of incident calls on the first interaction with the customer.
• Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
• Provide management with information on problems that are severe in nature or that are exceeding target dates.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Provide assistance in the areas of site support, and project specific assignments. Provide training as needed to end-users.
• Provide support for business applications.
• Perform other duties as required.
Qualifications:
• High School Diploma or equivalent and 3 years IT experience; or equivalent combination of education, training and experience.
• Working knowledge of Microsoft server, workstation and networking technologies.
• Working knowledge of industry standards with regards to system and network administration.
• Possess excellent verbal and written communication skills.
• Ability to solve PC related problems utilizing remote control tools.
• Strong analytical and troubleshooting skills.
Soft Skills:
- Problem-Solving & Critical Thinking
- Analytical Thinking
- Communication Skills (Clear & Professional)
- Attention to Detail
- Accountability & Responsibility
- Adaptability & Learning Agility
- Time Management & Prioritization
- Empathy
- Customer Focus
- Collaboration & Teamwork
We invite you to join IQVIA™
IQVIA™ is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status“.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.