Job Description
Tasks & Responsibilities:
Provide technical support for Solar customer base in the Oceania region.
Documentation of support cases with customers according to international standards.
Follow the defined communications channels and support processes.
Collaborate on the continued improvement of products, processes, and tools by actively providing feedback.
Coordinate, complete and document support related services in agreement with management.
Proactively collaborate in the achievement of defined support goals and continued improvement of customer service.
The following additional tasks could arise:
Participation in national and international projects (e.g. CRM, Contact Center, SOS)
Participation in internal training events.
Support in the integration and development of new employees and internal educational programs.
Skills & Requirements:
Engineering graduates in Electrical/ Electronics with minimum 3 – 5 years of relevant experience in the solar industry.
Specific experience of international companies, technical customer support is desirable.
Fluent English skills (spoken and written) are required for daily communication with international colleagues and customers.
Willing to work in early morning shifts.
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