Back to jobs
Deployment Success Engineer, Platforms and Devices Enterprise Solutions
Mountain View, CA, USAPosted 1 weeks ago
onsite
Job Description
- Execute pilots for enterprise environments by defining success criteria, configuring advanced policies, and preparing infrastructures for production rollout. Lead change management strategies at scale, including resource alignment, communication best practices, and rigorous technical readiness for massive user bases. Drive rapid account activation to ensure healthy policy use density, advanced security posture, and product utilization across our enterprise customers.
- Serve as the primary technical authority, leveraging deep infrastructure knowledge to troubleshoot, design, and implement solutions tailored for organizations. Submit, maintain, and prioritize highly technical bugs and feature requests, building a continuous, engineering-level feedback loop with product teams on behalf of major enterprise clients. Coordinate ongoing support to ensure a consistent experience, managing severe technical escalations and training customer IT teams on support processes.
- Collaborate with external service partners, system integrators (SIs), and managed service providers (MSPs) to scale deployment efforts, oversee implementation quality, and drive customer outcomes in global deployments. Enable and guide service partners on Google’s deployment best practices, advanced technical frameworks, and architectures. Train customer admin, security, and IT support teams on product configurations and engagement strategies.
- Lead regular business and technical reviews to track goals, outcomes, and prioritize technical deployment projects for accounts. Identify new advanced use cases and partner with Customer Engineers (CEs) to architect and set up new POCs/pilots for account expansion within our largest installed bases.