Officer - Quality Assurance

Key roles and responsibilities

•  Monitoring and developing systems and controls.
•  Be the appointed management representative for internal and external management system audits.
• Delivers Customer Service document control system, and library and acts as a custodian of the department directory and files.
•  Developing, reviewing and updating procedures, policies, databases and spreadsheets to evaluate compliance with company client, legal and regulatory requirements.
•  Develops, and leads communications regarding the Department Compliance register.
• Cascades the requirement to the concerned employees and provides the necessary guidance for the development of specific Registers.
•  Collaboration: Maintaining professional relationships with corporate Teams for any issues, enforcement actions and provide required reports.
•  Collaborating with Auditor as required in internal and external Audits as part of ISO requirements when needed.
•  Development of functional procedures applicable to the customer service operations in line with applicable client Management system, international best practices, and guidelines etc.
•  Communication/Negotiation/Contractor Management: Utilizing and improving service providers performance and through interacting with clients and stakeholders.
•  Provides guidance and direction to the operations on issues related to the Management System, activities and initiatives.
•  Evaluating analytical data and other environmental information to assess compliance and provided summary reports as required by legal and corporate departments.
•  Conducting audits, Reviewing and updating procedures, policies, databases and spreadsheets to evaluate compliance with ISO.
•  Contribution to environmental awareness in the company locations through training.

Competencies