Manager, Security Services Management, Worldwide Operations Security (WWOS)

The Manager, Security Services Management leads the AMER region’s Security Services Management (SSM) team, comprised of 6 performance and program managers. This leader is responsible for an annual budget in excess of $700MM, which represents approximately 16 million guarding hours. The role consists of portfolio management, execution of a region-wide support strategy, and Security Service Provider (SSP) administration for the North America remit. The Manager, Security Services Management sets a strategic vision, and organizational framework, to facilitate daily operations. They contribute to global security strategies through OP1/OP2/3YP planning, roadmap creation, and cross-functional stakeholder collaboration. The Manager, Security Services Management is a critical member of the AMER Physical Security and AMER S&LP leadership teams. They collaborate with partners in WWOS, Operations, Category Management, Finance, Legal, and PXT to develop security service programs that meet critical business objectives. The role requires technical expertise in physical security, risk management, crisis management, and the aptitude to develop effective mechanisms to meet long-term business goals. This role requires an experienced leader, proficient in verbal and written communication, who can present strategies to senior business leaders. The Manager, Security Services Management is accountable for developing and implementing unique security service solutions that support multiple verticals, across 750+ AMER sites. These include Fulfillment Centers, Sort Centers, Amazon Logistics Delivery Stations, Amazon XL Delivery Stations, Global Specialty Fulfillment, Reverse Logistics, Amazon Air, Retail, and Amazon Pharmacy.

The Manager, Security Services Management leads the AMER region’s Security Services Management (SSM) team, comprised of 6 performance and program managers. This leader is responsible for an annual budget

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience with performance metrics and process improvement and Lean techniques
- Experience delivering cross functional projects
- Experience implementing repeatable processes and driving automation or standardization
- Bachelor's degree

- Experience managing, analyzing and communicating results to senior leadership
- PMP certificate
- Master's degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IL, Chicago - 127,200.00 - 172,100.00 USD annually
USA, MI, Birmingham - 127,200.00 - 172,100.00 USD annually
USA, TN, Nashville - 114,500.00 - 160,000.00 USD annually
USA, VA, Arlington - 127,200.00 - 172,100.00 USD annually
USA, WA, Seattle - 127,200.00 - 172,100.00 USD annually