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Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Workplace Solutions
Good to have skills : Program Project Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Summary
We are seeking a forward-thinking professional with AI-first mindset to design, develop, and deploy intelligent frameworks leveraging Generative AI (GenAI) and Agentic AI frameworks within Workplace Endpoint Platforms. The ideal candidate should have a strong understanding of various Business Functions, a passion for innovation in AI, and rich experience with delivering enterprise grade technology solutions using Gen AI / Agentic AI Frameworks. This role requires the ability to conceptualize and implement AI-driven enhancements to traditional Workplace Endpoint management processes, driving the next generation of enterprise automation and intelligence.
The role involves designing, implementing, and managing enterprise endpoints (physical & Virtual) & apps across cloud and hybrid platforms. Responsibilities include modern device management with cloud foundations on M365. The engineer will work closely with cross-functional IT teams, business stakeholders, and vendor partners to deliver secure, scalable, and high-performing solutions that enable seamless end user experience.
Key Responsibilities
Expected to perform independently and become an SME.
Engage in end-to-end AI-enabled project delivery: requirement gathering, solution design, implementation, testing, and business adoption.
Work with real-time AI platforms, integrating AI insights into enterprise decision-making workflows
Engage with multiple teams and contribute on key decisions
Expected to provide solutions to problems that apply across multiple teams
Facilitate workshops and discussions to gather requirements and feedback from stakeholders
Mentor junior professionals and assist in their development and understanding of application processes
Required Qualifications
Ability to bridge technical AI concepts with business goals, ensuring timely delivery and stakeholder alignment.
Hands-on experience in GenAI (LLMs, embeddings, vector databases) and Agentic AI applications (multi-agent systems, planning, reasoning) demonstrated through project implementations
Strong fundamental knowledge of AI lifecycle, data analysis, statistical concepts of ML algorithms (supervised and unsupervised learning) and AI concepts of NN (Neural Networks) and NLP (Natural Language Processing)
Designing Copilot prompts and copilots for workplace scenarios orchestrating LangChain RAG workflows grounded in approved content
Solid grasp of prompt engineering, AI evaluation frameworks, value realization in AI projects
Experience in Implementing collaboration governance frameworks including retention, compliance, and DLP
Experience in automation leveraging DevOps pipelines and managing CI/CD workflows with tools such as Jenkins, GitLab CI, or GitHub Actions
Exceptionally skilled in AgenticAI tools like CrewAI / Copilot Studio and other industry leading tools.
Ability to improve the Digital Experience scores for business
Must Have Skills:
Proficient in Application Packaging with AdminStudio or Advanced Installer
Expertise in Desktop Virtualization Platforms like
VMware Horizon
Citrix & Netscaler Administration
Microsoft Azure Virtual Desktop
Microsoft Windows 365
Conversant in PowerShell, Python, AzureDevOps, Terraform
Expertise with Orchestration tools like:
Ivanti Endpoint Management
Omnissa WorkspaceOne Administration
Expertise in PowerShell, Ansible, Python & Terraform
Proficiency in Microsoft Intune, MECM and Microsoft 365.
Experience in endpoint applications lifecycle management
Working experience in Digital experience tools like Nexthink
Ability to analyze business requirements and translate them into technical specifications.
Familiarity with integration techniques and tools within the Workplace Cloud Platforms ecosystem
Strong problem-solving skills, analytical thinking, and ability to manage complex hybrid environments.
Excellent communication and stakeholder management skills.
Certifications (Required / Preferred)
Microsoft Certified: Agentic AI Business Solutions Architect (AB-100) (currently in beta at the time of writing but required after it becomes generally available)
Ivanti Certified Administrator Modern Device Management / Endpoint Management
Omnissa Certified Administrator Horizon
Omnissa Certified Administrator WorkspaceOne
Citrix DaaS/CVAD Associate or Professional (preferred).
Nexthink certification (preferred).
HashiCorp Terraform Associate and/or Microsoft Cybersecurity certifications (preferred).
Additional Information: -
The candidate should have minimum 5 years of experience in Workplace Virtual Endpoint services with M365.15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Workplace Solutions
Good to have skills : Program Project Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Summary
We are seeking a forward-thinking professional with AI-first mindset to design, develop, and deploy intelligent frameworks leveraging Generative AI (GenAI) and Agentic AI frameworks within Workplace Endpoint Platforms. The ideal candidate should have a strong understanding of various Business Functions, a passion for innovation in AI, and rich experience with delivering enterprise grade technology solutions using Gen AI / Agentic AI Frameworks. This role requires the ability to conceptualize and implement AI-driven enhancements to traditional Workplace Endpoint management processes, driving the next generation of enterprise automation and intelligence.
The role involves designing, implementing, and managing enterprise endpoints (physical & Virtual) & apps across cloud and hybrid platforms. Responsibilities include modern device management with cloud foundations on M365. The engineer will work closely with cross-functional IT teams, business stakeholders, and vendor partners to deliver secure, scalable, and high-performing solutions that enable seamless end user experience.
Key Responsibilities
Expected to perform independently and become an SME.
Engage in end-to-end AI-enabled project delivery: requirement gathering, solution design, implementation, testing, and business adoption.
Work with real-time AI platforms, integrating AI insights into enterprise decision-making workflows
Engage with multiple teams and contribute on key decisions
Expected to provide solutions to problems that apply across multiple teams
Facilitate workshops and discussions to gather requirements and feedback from stakeholders
Mentor junior professionals and assist in their development and understanding of application processes
Required Qualifications
Ability to bridge technical AI concepts with business goals, ensuring timely delivery and stakeholder alignment.
Hands-on experience in GenAI (LLMs, embeddings, vector databases) and Agentic AI applications (multi-agent systems, planning, reasoning) demonstrated through project implementations
Strong fundamental knowledge of AI lifecycle, data analysis, statistical concepts of ML algorithms (supervised and unsupervised learning) and AI concepts of NN (Neural Networks) and NLP (Natural Language Processing)
Designing Copilot prompts and copilots for workplace scenarios orchestrating LangChain RAG workflows grounded in approved content
Solid grasp of prompt engineering, AI evaluation frameworks, value realization in AI projects
Experience in Implementing collaboration governance frameworks including retention, compliance, and DLP
Experience in automation leveraging DevOps pipelines and managing CI/CD workflows with tools such as Jenkins, GitLab CI, or GitHub Actions
Exceptionally skilled in AgenticAI tools like CrewAI / Copilot Studio and other industry leading tools.
Ability to improve the Digital Experience scores for business
Must Have Skills:
Proficient in Application Packaging with AdminStudio or Advanced Installer
Expertise in Desktop Virtualization Platforms like
VMware Horizon
Citrix & Netscaler Administration
Microsoft Azure Virtual Desktop
Microsoft Windows 365
Conversant in PowerShell, Python, AzureDevOps, Terraform
Expertise with Orchestration tools like:
Ivanti Endpoint Management
Omnissa WorkspaceOne Administration
Expertise in PowerShell, Ansible, Python & Terraform
Proficiency in Microsoft Intune, MECM and Microsoft 365.
Experience in endpoint applications lifecycle management
Working experience in Digital experience tools like Nexthink
Ability to analyze business requirements and translate them into technical specifications.
Familiarity with integration techniques and tools within the Workplace Cloud Platforms ecosystem
Strong problem-solving skills, analytical thinking, and ability to manage complex hybrid environments.
Excellent communication and stakeholder management skills.
Certifications (Required / Preferred)
Microsoft Certified: Agentic AI Business Solutions Architect (AB-100) (currently in beta at the time of writing but required after it becomes generally available)
Ivanti Certified Administrator Modern Device Management / Endpoint Management
Omnissa Certified Administrator Horizon
Omnissa Certified Administrator WorkspaceOne
Citrix DaaS/CVAD Associate or Professional (preferred).
Nexthink certification (preferred).
HashiCorp Terraform Associate and/or Microsoft Cybersecurity certifications (preferred).
Additional Information: -
The candidate should have minimum 5 years of experience in Workplace Virtual Endpoint services with M365.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.