Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in United States.
This role offers the opportunity to become a key technical support expert within an enterprise software environment, helping customers and partners resolve complex technical challenges tied to document management and business process automation platforms. You will work in a fast-paced, customer-facing setting where troubleshooting, problem-solving, and clear communication directly impact user experience and system reliability. The position involves deep technical investigation across cloud and on-premise environments, collaboration with engineering teams, and continuous learning of evolving product capabilities. You will support resellers and end users through multiple channels while ensuring timely resolution of issues and adherence to service standards. This is a highly hands-on role ideal for someone who enjoys diagnosing complex systems and improving software performance at scale. The position is remote but requires working a third-shift schedule with occasional on-call coverage.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in United States.
This role offers the opportunity to become a key technical support expert within an enterprise software environment, helping customers and partners resolve complex technical challenges tied to document management and business process automation platforms. You will work in a fast-paced, customer-facing setting where troubleshooting, problem-solving, and clear communication directly impact user experience and system reliability. The position involves deep technical investigation across cloud and on-premise environments, collaboration with engineering teams, and continuous learning of evolving product capabilities. You will support resellers and end users through multiple channels while ensuring timely resolution of issues and adherence to service standards. This is a highly hands-on role ideal for someone who enjoys diagnosing complex systems and improving software performance at scale. The position is remote but requires working a third-shift schedule with occasional on-call coverage.