Senior Program Delivery Officer

Senior Program Delivery Officer – Grade 9/10

Location – Parramatta with flexible hybrid working arrangement available

Employment type – Ongoing, full-time role

Salary – $129,464 - $142,665 plus Superannuation and annual leave loading

Your role

This role leads the planning, coordination and delivery of high‑impact digital programs across DCJ and whole‑of‑government platforms, driving seamless, customer‑centred experiences and integrated user journeys. It offers a unique opportunity to operate at a senior level, owning cross‑agency collaboration, influencing strategic direction and aligning stakeholders to support shared outcomes.

The successful candidate will shape digital services at scale, champion best practice and make a tangible impact on how communities access critical government services.

What you’ll do

As part of the Digital Experience team, you will play a key role in enabling the effective delivery of digital initiatives, ensuring alignment with organisational priorities and whole‑of‑government objectives.

You’ll coordinate program activities, support cross‑agency collaboration and contribute to forward planning and prioritisation to drive consistent, high‑quality digital outcomes. You will also identify opportunities to strengthen ways of working, improve integration across platforms and enhance end‑to‑end user experiences.

You will provide practical guidance to stakeholders, supporting informed decision‑making on platform use, content standards and accessibility requirements, while reinforcing alignment with broader digital strategies and governance.

You'll work within a collaborative and high‑performing Digital Experience team that values professionalism, accountability and continuous improvement, operating in a dynamic, delivery‑focused environment where strategic thinking, adaptability and effective stakeholder engagement are essential.

What we’re looking for

• Experience coordinating digital or program delivery in complex organisations, managing competing priorities and supporting delivery across multiple teams and stakeholders.
• Strong stakeholder engagement skills, with the ability to build relationships and collaborate effectively across teams and agencies to achieve shared outcomes.
• Proven analytical and problem‑solving capability, with experience improving processes, enhancing user experience and using data to inform decisions.
• Demonstrated understanding of digital platforms, content standards and accessibility principles, with the ability to provide practical guidance in a regulated environment.

Download the role description.

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To apply via DCJ, visit the DCJ Careers website and apply for this role, then search for the job and select Apply now.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. Describe a situation where you had to make decisions independently in a fast‑moving or ambiguous environment. How did you ensure your approach was sound and outcomes were effective?
2. Describe a time you took ownership of a program or initiative with limited direction. How did you define priorities, manage delivery and ensure outcomes were achieved?

Applications close 16 June 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Samantha Bartolo at [email protected].  If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Lynsey Allison on 0409 193609 or via [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.