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Conversational Engagement Portfolio Manager
200 WILMOT RD,DEERFIELD,IL 60015Posted 2 weeks ago
onsite
Job Description
Job Summary:
We are looking for a strategic and operationally sharp Portfolio Manager (Business Applications Manager) to serve as the connective tissue of our Conversational Customer Engagement team. In this high-impact role, you will partner directly with senior leadership to drive clarity, alignment, and execution across a fast-moving portfolio of conversational initiatives. You'll orchestrate how the team plans, prioritizes, and delivers; helping translate ambitious goals into focused roadmaps, clear decisions, and measurable outcomes. If you thrive at the intersection of strategy and execution, are energized by the pace of conversational engagement technology, and know how to bring order to complexity, this role is for you.
Job Responsibilities:
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
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We are looking for a strategic and operationally sharp Portfolio Manager (Business Applications Manager) to serve as the connective tissue of our Conversational Customer Engagement team. In this high-impact role, you will partner directly with senior leadership to drive clarity, alignment, and execution across a fast-moving portfolio of conversational initiatives. You'll orchestrate how the team plans, prioritizes, and delivers; helping translate ambitious goals into focused roadmaps, clear decisions, and measurable outcomes. If you thrive at the intersection of strategy and execution, are energized by the pace of conversational engagement technology, and know how to bring order to complexity, this role is for you.
Job Responsibilities:
- Develops, maintains, and communicates processes and standard practices related to the design, development, and implementation of application solutions and patterns.
- Fosters and encourages solution reuse within Business Units and at the Enterprise level.
- Facilitates and enables the integration of applications and business processes using common methods, in managing projects with enterprise-wide impact.
- Develops and maintains conceptual, logical, and physical application architecture, in the research and development, planning, deployment, and training of application technologies, and the retirement of obsolete applications.
- Provides leadership in the logical and physical design of application systems, and ensures design is consistent and well integrated with existing conceptual, logical, and physical application architectures.
- Analyzes and estimates feasibility, costs, time, and resources needed to develop, and implement application systems for projects with enterprise-wide impact.
- Researches and evaluates software technology, products, and solutions, and make recommendations on technology/production introduction, phase out, and retirement.
- Assists in application portfolio management, standards development, maintenance, and governance.
- Consults with clients to prototype, refine, test, and implement applications to meet needs.
- Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
#LI-TO1
#LI-Hybrid