Director of Enterprise Training and Education

Position Overview The Director of Enterprise Training and Education is responsible for leading the strategic development, implementation, and continuous improvement of organization-wide training, education, and workforce development programs for The Blood Connection. This role ensures employees across all business functions receive consistent, effective training that supports operational excellence, regulatory compliance, leadership development, employee engagement, and organizational growth. This leader will oversee enterprise training strategy for clinical operations, donor services, manufacturing/laboratory operations, customer service, leadership development, compliance training, and professional development initiatives. The Director will partner with operational leaders to identify skill gaps, improve employee performance, and create scalable learning solutions that align with organizational goals. This role requires a forward-thinking leader who can build training infrastructure, leverage learning technology, and foster a culture of continuous learning across a geographically dispersed workforce. Essential Functions Enterprise Training Strategy: Develop and execute an enterprise-wide learning and development strategy aligned with organizational goals. Create standardized training programs across departments while allowing flexibility for department-specific operational needs. Build long-term workforce development initiatives to support organizational growth and succession planning. Establish enterprise learning standards, training governance, and measurement systems.   Regulatory and Compliance Training:  Ensure required training aligns with applicable regulatory requirements including:   Occupational Safety and Health Administration (OSHA) Food and Drug Administration (FDA) AABB Department of Transportation (DOT) Clinical Laboratory Improvement Amendments (CLIA), as applicable Oversee annual compliance training requirements. Maintain training documentation and records for audits and inspections. Ensure employees maintain certifications, competencies, and required licensure training.   Leadership Development: Build leadership development programs for frontline supervisors, managers, and senior leaders. Develop internal leadership pipelines. Create programs focused on communication, coaching, accountability, and employee development. Support succession planning initiatives.   Operational Training: Partner with operational leaders to develop technical training for: Blood collection teams Manufacturing/laboratory teams Hospital services Customer care Transportation/logistics Ensure consistency in training delivery across fixed sites, mobile operations, and corporate functions.   Learning Technology and Systems: Evaluate and implement Learning Management Systems (LMS) and training technology platforms. Track training completion, certifications, competency assessments, and reporting. Leverage e-learning platforms, blended learning models, and digital learning tools.   Training Team Leadership: Lead, coach, and develop enterprise trainers, instructional designers, and department training specialists. Establish trainer performance expectations and development plans.   Performance Improvement:   Continuously improve programs based on business needs. Use metrics to evaluate training effectiveness   Miscellaneous:   Other job duties as assigned Minimum Qualifications Bachelor’s degree in Education, Human Resources, or related field required 7–10+ years of progressive training, learning & development, or organizational development experience 5+ years of leadership experience managing training teams Experience with Microsoft Office (Word, Excel, and PowerPoint) Experience building enterprise training programs from the ground up preferred Experience with LMS systems and training technologies required Outstanding communication and interpersonal skills Strong instructional design knowledge Leadership development expertise Regulatory training knowledge Strong project management skills Data-driven decision-making abilities Ability to influence leaders across departments Strong organizational and strategic planning skills Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting up to 25 pounds Sitting, standing, or walking for an extended period Bending and twisting