Customer Service Representative

The primary responsibility is to provide inside sales support and account management for existing and new customers, providing a total customer experience while promoting Golden West Packaging products and services. This individual will coordinate projects from conception through shipping collaborating with all departments to ensure customer satisfaction.

Partner with sales and operations to successfully coordinate projects from start to finish. Interact with customers to effectively and timely address inquiries, requests and/or complaints in a timely manner.

Collaborate with Sales team members to ensure customer satisfaction with new and existing projects.

Collaborate with Sales team on mining existing customers for new opportunities using the “Align to Win” philosophy of one stop shopping

Manage purchases needed for orders such as print plates, cutting dies, outside services, etc. ensuring we are partnering with other Golden West Facilities as projects allow

Manage orders from order entry to collaborating with scheduling, production, and shipping to ensure on time manufacturing, quality and on-time shipping commitments are met

Manage inventory accounts ensuring there is not too much or too little in the warehouse while working with customers to provide accurate forecasts for upcoming product releases.

Required skills, knowledge and abilities:

Strong verbal and written communications skills

Aptitude for learning quickly in a rapidly changing environment

Proven analytical, critical thinking and problem-solving skills

Strong interpersonal and relationship building skills

Demonstrate sound judgment and decision making

Proven ability to effectively manage projects from inception to delivery

Strong Microsoft Office and computer skills

Detail oriented

Ability to work in fast paced environment

Ability to multi-task, managing multiple challenges, and dealing with a variety of situations while under pressure.

Ability to prioritize accordingly

Results orientated and able to work both independently and within a team environment

Must be able to commute to and from City of Industry 5 days per week

Education Requirements:

B.S/A preferred business administration or related field

Required Experience:

3+ years of experience in CS roles in a fast-paced manufacturing environment with a proven track record of success

Experience specifically in a corrugated manufacturing environment is preferred but not required