Principal Engineer - Network Engineer (Voice) L2

About Us

Position Name

Network Engineer - L2

Experience

Location

Bangalore

Shift Timings

Job Description

•    Provide Level 2 support for network-related incidents and service requests
•    Troubleshoot and resolve issues related to LAN, WAN, WLAN, VPN, and Internet connectivity
•    Handle escalations from L1 and coordinate with L3 / vendors for complex issues
•    Monitor network health using NMS tools (SolarWinds, PRTG, Nagios, etc.)
•    Perform root cause analysis (RCA) and implement preventive measures
•    Configure and support routers, switches, firewalls, and load balancers
•    Support network changes, upgrades, and maintenance activities
•    Ensure compliance with security and operational standards
•    Maintain network documentation, diagrams, and SOPs
•    Participate in on-call / shift-based support as required

Competencies

Key Skills

Soft Skills

Qualification

Certifications