PDM Associate Operations Manager

Job Description:

• Will lead a team of 10-15 PLM Analysts in delivering PLM Services to the client within agreed Turnaround time and Quality levels ·

• Work with cross functional client stakeholders from Engineering, PLM, Supply Chain functions ·

• Define, create methodology, measure, automate and monitor Metrics and KPIs. Provide periodic reporting of metrics ·

• Map as is processes, create to be processes to deliver productivity, efficiency and quality improvements ·

• Partner with the client Operations and management teams to ensure communication of results and resolve customer escalations ·

• Drive root cause analysis and align service delivery towards improving overall business metrics Conduct Data Analytics and Reporting

• Manage Ticket based workflow Deliver to defined SLAs, Turnaround Time and Quality Targets

Thanks & Regards,

SR.IT Recruiter

Namratha Gandavarapu

317-210-8733