Marcus by Goldman Sachs, Tier I Specialist| Richardson, TX

As a Tier I Customer Support Specialist, you will primarily handle inbound customer calls, serving as the first point of contact for Marcus’s customers. You will assist customers with general account inquiries, product questions, and basic troubleshooting, delivering high-quality, customer-focused service in a fast-paced call center environment. You will also support customers through digital navigation and application processes while accurately documenting interactions across multiple systems.