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Strategy and Operations Manager, Driver Marketplace
New York, USAPosted 1 months ago
Full-timeremote
Job Description
About The Role
Veho partners with a network of independent contractor drivers who complete last-mile package deliveries to customers. The Driver Marketplace team ensures we have the right supply of independent contractor drivers to meet delivery demand, while constantly improving the driver experience, marketplace performance, and operational efficiency. Our team is data and insights-driven, so you’ll need to be comfortable combining both qualitative and quantitative insights to make decisions.
As the Strategy and Operations Manager, Driver Marketplace Operations, you’ll play a key role in surfacing insights and supporting the design and execution of high-impact projects. We’re looking for a scrappy, analytical self-starter who is eager to learn, comfortable working with complex data, and energized by solving real-world problems in a fast-moving environment. This is a great fit for someone coming from a consulting or high-growth operations background who wants to roll up their sleeves and make a direct impact.
What You’ll Do
- Support test design, rollout, and analysis of incentives and driver acquisition models
- Develop, maintain, and improve dashboards that track marketplace health, driver supply, engagement, and performance
- Analyze trends in driver behavior, supply/demand imbalance, and route performance to inform decisions
- Automate manual workflows using SQL, GSheets, and lightweight tools to reduce operational burden
- Build scalable tracking frameworks to consolidate disparate data sources (e.g., feedback, sentiment, cohorts)
- Partner with senior team members to support weekly driver communications and live market-clearing strategies
- Participate in marketplace “on-call” rotations, which include occasional weekend coverage
Who You Are
- Analytical & Curious – You love digging into data, discovering patterns, and testing hypotheses
- Scrappy & Resourceful – You find ways to get things done even with limited resources or ambiguous direction
- Detail-Oriented & Reliable – You build clean dashboards, document your work, and check for accuracy
- Proactive Problem-Solver – You enjoy working through ambiguity and finding ways to make things better
- Communicative & Collaborative – You can explain your work clearly and work well across functions
- Growth-Oriented – You’re excited to learn, take feedback, and grow your career in operations and analytics
- Comfortable With Ambiguity – The business is growing and changing rapidly; you’re ready to solve tomorrow’s problems today
- Embraces AI as a force multiplier, uses AI to move faster and think bigger
What You Bring
- 3 years of experience in analytics, operations, consulting, or project support roles
- Consulting background strongly preferred – candidates with structured problem-solving and client-facing experience have thrived on this team
- High proficiency with SQL and Google Sheets; bonus for experience with Looker, Hex, or Tableau
- Comfort using AI tools and LLMs (e.g., Gemini, ChatGPT, Claude) to accelerate research and build
- Experience in a high-growth environment, marketplace, or logistics business is a plus
- Exposure to gig economy or marketplace dynamics is of interest, though not required
- Strong organizational skills and the ability to juggle multiple priorities
Compensation:
$100,000 - $110,000 per year
The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and generous PTO for full-time roles.