Job Description
Job Description & Summary
We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.
SHAPING TOMORROW
Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most.
Make a real impact
In this dynamic environment, we are looking for an ambitious and self-driven ServiceNow Consultant – Senior Associate to join our Technology Advisory team in Athens.
Design and guide the implementation of ServiceNow ITSM solutions aligned with business needs and ITIL best practices, across Core Modules
Translate client requirements into working solutions and support configuration & customization of the relevant modules such as ITSM, ITOM or CSM modules etc.
Drive process improvements and automation to enhance efficiency
Support ITSM framework adoption and operational integration, focusing on the core processes of incident management, problem management, service management, demand and portfolio management, among other.
Deliver training and enablement to users and stakeholders, when required
Build reports and dashboards to track KPIs and performance
Drive end-to-end project management of ServiceNow engagements - owning scope, schedule, budget, and stakeholder governance
Contribute to operating model design and ServiceNow transformations
Contribute to business development by supporting proposals development, RFP/RFI responses, and solution pitches (including the building effort and solution licensing estimates)
What you bring matters
University degree in Computer Science or other relevant fields; advanced degrees (MBA, Master’s) are a plus
Experience in ServiceNow and ITSM (ITIL-based processes)
Hands-on experience with ServiceNow modules (ITSM, workflows, CMDB, etc.)
Experience in Banking or Energy sectors is highly appreciated
Proven experience delivering ITSM/ServiceNow projects
Understanding of IT Governance and Operating Models
Experience leading workstreams or mentoring junior team members
Ability to deliver solutions from concept to execution
Strong communication skills with both technical and non-technical stakeholders
BRING YOUR BEST, EVERYDAY
Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you.
What we offer goes beyond a competitive package. It’s about creating the conditions for you to learn, belong, and deliver impact. That means:
Your work-life balance supported by a hybrid working model
Your creativity sparked in collaborative office spaces
Your career growing through local and global opportunities
Your development advanced with continuous learning and certifications
Your well-being cared for with extra leave days and wellness initiatives
Your perspective valued in an inclusive team where your impact matters
Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high—and together we surpass them. We redefine possibilities for our clients and communities.
Challenge accepted?
Our circle of connection matters—it's at the heart of what we do. Click here (PwC life)
All applicants will be acknowledged and treated in the strictest confidence.