Overview

Who You Are

• You have a strong foundation in engineering, but also genuinely enjoy working with customers. You get energy from both a great customer conversation and a productive session designing and testing engineering solutions in the lab.
• You're organized and dependable to a fault. You own your timelines, communicate proactively, and the people counting on you always know where things stand.
• You have a knack for understanding how complex systems work — mechanical, electrical, software — and you don't stop digging until you've figured it out.
• You thrive in a high-trust, high-autonomy environment. You don't need to be told what the top priority is — you already know, and you're already on it.

What You'll Do

• When a deal closes, you take over: run the customer kickoff, study their operation, collect KPIs and installation requirements, and build a project plan that keeps everything on track.
• Reconstruct the customer's environment as needed in our Brooklyn lab — get product samples and set up realistic test scenarios so we know the solution works before we ever step on site.
• Design clever solutions for new parts of the task using a mechatronics toolbox: design, 3D print and assemble as needed, and test it on our robots.
• Work side-by-side with our robot pilots to prototype, run timing studies, capture performance videos, and iterate until we're hitting the customer's numbers.
• Hand off to our field deployment team with everything they need: documented solution, schedule, requirements, and a robot that's proven in the lab.

Bonus Skills

• Experience with robotic systems, warehouse or fulfillment environments, or industrial automation.
• Familiarity with Linux, networking, or scripting in Python.
• Experience sourcing components like actuators, sensors, cameras, or warehouse hardware.