Job Description
The Service Supervisor is responsible for supporting front-end store operations by ensuring exceptional customer service, efficient checkout processes, and proper supervision of courtesy clerks and cashiers. This role assists the Service Operations Manager in maintaining service standards, resolving customer concerns, and driving a positive shopping experience.
Key Responsibilities Customer Service & Experience- Deliver and model outstanding customer service at all times
- Resolve customer complaints quickly and professionally
- Ensure front-end cleanliness, organization, and readiness
- Promote a friendly, welcoming store environment
- Supervise daily operations of the checkstands and service desk
- Monitor checkout flow and adjust staffing to minimize wait times
- Ensure proper cash handling procedures are followed
- Support opening and closing procedures as assigned
- Provide direction and support to cashiers and courtesy clerks
- Assist with training new hires on front-end processes and service expectations
- Reinforce company policies, service standards, and productivity goals
- Promote teamwork, accountability, and a positive work environment
- Assist with scheduling adjustments based on business needs
- Monitor and maintain supply levels (bags, receipt paper, etc.)
- Ensure compliance with company policies and safety guidelines
- Support initiatives to improve efficiency and customer satisfaction
- Strong customer service and communication skills
- Leadership or supervisory experience preferred
- Ability to multi-task in a fast-paced environment
- Basic knowledge of front-end operations and cash handling
- Flexible availability, including evenings and weekends
- Ability to stand for extended periods
- Frequent walking, bending, and lifting (up to 25 lbs)
- Ability to work in a fast-paced retail environment
- Customer Focus
- Team Leadership
- Problem Solving
- Communication
- Reliability & Accountability
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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