Job Description
Job Title
Summary of the role:
The Leaning Portfolio Specialist is responsible for the overall definition, management, and promotion of the global Amadeus learning portfolio (our Service Offer), focusing on maximizing the value for our customers and Amadeus.
The role involves driving the Customer Learning Services contribution to the Product Lifecycle (PLC) by working closely with key stakeholders to oversee the product learning needs analysis & offer definition.
Contributing to the overall positioning of the learning offer for customers, the Learning Portfolio Specialist ensures the alignment of the offer with the company’s strategic and solution portfolio goals as well as customer needs.
Inn this role you will be responsible for:
Learning Portfolio Strategy
Maintain a thorough knowledge of the Amadeus solution portfolio, including how our products interact with each other.
Identify business and operational challenges and trends (ranging from global market to strategic prioritization) that require adjustments in the learning offer strategy or scope, including the positioning, design, communication, and/or implementation of the offer.
Act as the voice of Customer Learning within the product organization (Product Management, Product Marketing Management), sharing our strategy and identifying opportunities for collaboration. Ensuring the dissemination of product information, strategy and needs across the Customer Learning Services organization.
Learning Portfolio Management
Analyze and action incoming requests from Product Management teams for customer learning (e.g. launching a new product, existing product evolution or addressing gaps in our learning offer)
Plan and lead learning design projects, facilitating engagement across Learning teams and other Amadeus stakeholders. Ensure effective project management and agreement of delivery expectations (including proposed learning solutions and delivery dates).
Communicate the learning offer per product internally, to unify messaging, facilitate customer communication, and enhance the customer learning experience.
Collaborate with the Instructional Design team to define the optimal learning delivery methods per product
Initiate, drive and/ or support innovative learning portfolio enhancement projects and translate resultant ideas into business value that enriches the learning offer and/or customer learning experience.
Lead information-sharing initiatives to increase visibility on the evolution of our learning offer.
Commercial Engagement & Communication
Act as a voice of Customer Learning Services with the Commercial Organisation, sharing our strategy and identifying opportunities for collaboration. Ensuring the dissemination of commercial information, strategy and needs across Customer Learning Services.
Harmonise communication to commercial teams on topics such as learning strategy & initiatives
Drive activities that promote and drive adoption of our learning solutions
About the ideal candidate:
Highly motivated, service-orientated customer service professional with the ability to communicate effectively with stakeholders at all levels
2+ years’ experience in Amadeus with a solid understanding of the Amadeus portfolio of products and solutions
Proven ability to successfully manage projects end-to-end
Flexible approach, with the ability to prioritise, manage and coordinate multiple activities whilst working under pressure and to tight deadlines (project management)
Excellent verbal and written communication skills in English
Autonomous with strong follow-through skills
Strong problem-solving abilities, attention to detail and reliability
Positive and collaborative attitude, able to work effectively across departments and with geographically remote teams
Confident, dynamic and forward thinking
Ability to analyse trends, synthesize and present in an engaging manner
Previous experience within a learning role, or customer services an advantage
What do we offer:
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.