Manager, Technical Operations (Network)

Overview

Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.

Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.

In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).

Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.

At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.

Position Summary and Location

The job purpose includes the network analysis and design, technology support, client support of the Global Data Solutions Data Network globally. The individual must be qualified at all levels of LAN and WAN, Voice, and Security technologies as per the qualifications listed in the job description. Knowledge of standard project management practices with excellent written and oral communications skills are also required.

Duties and Responsibilities 

ESSENTIAL 

• Supervise a team responsible for supporting global communications & network equipment (such as Cisco routers/switches, IP phones, CME, CUE, and wireless LAN equipment) in coordination with Project, Engineering, and Customer teams 

• Review, understand and make the team aware of all customer SLAs. Report and ensure these SLAs are met Lead major incident management & change management activities 

• Liaison with Service Delivery Team, Customer and Project Management Team for any new project handovers to operations team 

• Act as focal point for new process, projects, device management handover to operations team. 

• Clearly & effectively communicate with customers, prepare performance reports and ensure technical issues are resolved as per committed timelines. 

• Participate in conferences with other experts to enhance project goals and provide upgrade to various networking programs. 

• Maintain and manage tests for IT based disaster recovery programs. 

• Standardize support processes (for data, voice, and video) at all sites. Should have the ability to devise mechanisms for Service Improvement 

• Ensure network designs, configurations, and change requests for Network Operations Center are well 

• documented & regularly reviewed for accuracy. Ensure SOPs are followed by the entire support group 

• Lead network activity for mobilizations and demobilizations & ensure to have standard documentation in place 

• Keep track of mandatory training of team members to ensure compliance. 

• Prepare training modules & suggest training programs to upskill employees. Accordingly ensure employees are getting the needed training. Be a role model & lead performance driven culture. Work with Training Org and perform TNI as required 

• Promote safety in workplace in alignment with Oceaneering policies

NON-ESSENTIAL 

• Responsibility to manage several projects of varying size, complexity

Safety

Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment.

Supervisory Responsibilities

• This position involves direct supervisory responsibilities and leading the Network Operations group in Chandigarh, India

Reporting Relationship

• Reports to Operations Manager, Network IMDS

Qualifications

REQUIRED

• Experience of managing, leading small to medium size team 

• Should have the ability to define SMART goals with clear and accurate methods for performance management 

• Well-equipped in handling conflict situations influenced by time or environmental constraints

• 8+ years of experience directly working with customer and client technical teams 

• 6+ years work experience on Data, Wireless and Security technologies 

• Experience on following will be preferred 

• Designing wireless networks for WAN and LAN solutions 

• IPv4 and IPv6 subnetting and routing 

• Designing global call routing on Cisco VG, CME, CUE, and CCM. 

• Certifications preferred: CCNA, CCNP Route & Switch/ CCNP Security / CCNP Voice / CCDA / CCDP / Cisco Data 

• Center Unified Computing Design Specialist / Cisco Data Center Unified Computing Support Specialist (P) 

• ITIL V3 (or above) Foundation Certification 

• Bachelor’s degree in Engineering / Technology or equivalent 

DESIRED 

• Infrastructure services including SDH, CWDM, DWDM 

• Experience in network operations management & monitoring tools setup / maintenance. 

• Terrestrial and VSAT carrier services 

• PMP, Prince2 Certification

Knowledge, Skills, Abilities, and Other Characteristics

Good technical capabilities and a background in the network domain are required for this role, along with a basic understanding of the UK and global markets. Ideally the candidate is expected to have experience with multinational companies and a good track record of achievements. 

Knowledge of the following is sought to varying degrees: 

• IP VPN, MPLS, ATM, xDSL, Voice, VoIP, WLAN

• Cisco ASA Firewall with working knowledge of DMZ design and security best practices 

• Configuring and troubleshooting GRE/IPSEC in a dynamic VPN environment 

• QOS policies across the Enterprise for Data, Voice and Video solutions 

• Cisco ASR’s, Nexus, Catalyst 6500’s, 2960’s, 2900 ISR, 4000 ISR, 819, 829, 3560, ASA and WISM product lines 

• Cisco CME, CUE, SIP, SCCP, Telephony services, Voice Codec’s, and Translation patterns 

• Routing protocols such as EIGRP, BGP, RIPv2, OSPF, PFRv3 and Static routing protocols while using IPSLA 

• Knowledge of ITIL framework, project and service delivery management.