Head of Mobile App & Web

You will own and run mobile and web as a unified product system, ensuring clear product ownership, strong technical alignment, and consistent delivery across all customer-facing digital experiences. You’ll also alignment between product intent, engineering execution, and customer outcomes across sales and service. 

About the Team 

Telstra Digital is Telstra’s e-commerce and digital customer service channel for consumer and small business customers, supporting millions every week across platforms like Telstra.com.au and the MyTelstra app. We also manage Telstra Plus, our loyalty program with over 6 million members.  

Our team of more than 400 people, based in Australia and India, includes content strategists, engineers, product owners, designers, CX specialists, writers, analysts, accessibility experts, as well as commercial and operations staff. Our responsibilities extend to messaging platforms used by our call centres and the ongoing development of AI-powered chat solutions. We also have a number of whole-of-company responsibilities such as accessibility and our websites which serve all customers and stakeholders.  

What You’ll Do 

The role sits within our Digital Customer Success space and leads the teams responsible for building and running mobile and web experiences. You will be accountable for what is built and how it is delivered, working in lockstep with engineering leadership who are accountable for how it is engineered and scaled. 

In this role, you’ll have accountability for:  

Product Ownership & Management (Primary)  

• Establishing and leading a strong product ownership model across mobile and web  

• Ensuring Product Owners are accountable for outcomes, prioritisation, and decisions  

• Maintaining clear ownership boundaries across journeys, platforms, and services  

• Driving product strategy and backlog aligned to commercial priorities  

• Coaching Product Owners into senior operators with end-to-end accountability  

Technical Understanding & Engineering Partnership  

• Maintaining strong working understanding of mobile, web, and API architectures  

• Ensuring product decisions are grounded in technical capability and constraints  

• Partnering closely with Engineering Leads and Chapter Leads on delivery planning and trade-offs 

• Supporting alignment on scalable, reusable solutions across teams  

• Balancing delivery pace with long-term platform integrity  

Delivery & Team Leadership (Mobile + Web)  

• Leading teams responsible for building and running mobile and web applications (iOS, Android, web)  

• Driving a balanced delivery approach across frontend and backend  

• Maintaining execution discipline across prioritisation, dependencies, and delivery cadence  

• Ensuring high standards of delivery quality, stability, and performance  

• Building and leading high-performing teams across product, engineering, and delivery 

What We Offer 

• Performance-related pay  

• Access to thousands of learning programs so you can level-up  

• Global presence across 22 countries; opportunities to work where we do business. 

• Purchased annual leave scheme 

• Additional Telstra day off Additional 30% off Telstra products and services  

• Toolkit provided (laptop + mobile phone + plan paid for) 

About you  

To be successful in this role, you’ll need: 

• Proven experience leading senior Product Owners or product teams at scale 

• Strong track record of owning product strategy, backlog, and outcomes 

• Experience leading teams that build and operate mobile and web applications 

• Ability to coach and lift product capability across a team  

• Strong working knowledge of mobile (iOS/Android), web, and API architectures  

• Comfortable operating alongside engineering leadership and making informed trade offs 

• Ability to translate between product intent and technical delivery  

• Strong capability managing delivery across multiple teams and disciplines 

• Ability to maintain delivery performance in complex environments 

Interested? Apply now! 
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply! 

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).